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Overview
The Busy Times report provides an hour-by-hour graphical representation of your call volumes for each day, giving a detailed breakdown of calls by type, for each time slot. This report is useful for identifying call traffic trends and can readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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As with all reports produced by TIM Enterprise each page of the report includes the following information:
- the report's title, e.g. Busy Times
- the date and time that the report was generated
- the name of the report, if applicable
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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