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For details about how to configure these parameters, refer to the relevant page(s) in the list below:

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HeaderDescription
Time slotThe time period to which the other headers' results relate.
Missed
  • Squiggle: The total number of missed calls.
  • Max: The maximum length of time a caller waited before abandoning the call (in seconds).
  • Avg: The average length of time a caller waited before abandoning the call (in seconds).
Answered
  • Squiggle: The total number of answered calls.
  • Ring time Max: The maximum length of time a caller waited before a call was answered (in seconds).
  • Ring time Avg: The average length of time a caller waited before the call was answered (in seconds).
  • Duration Max: The duration of the longest answered call (in hours, mins, secs).
  • Duration Avg: The average length of all answered calls (in hours, mins, secs).
Outbound
  • Squiggle: The total number of outbound calls.
  • Duration Max: The duration of the longest outbound call (in hours, mins, secs).
  • Duration Avg: The average length of all outbound calls (in hours, mins, secs).
  • Duration Total: The total duration of time spent on outbound calls.
  • Cost Avg: The average cost of all outbound calls.
  • Cost Total: The total cost of all outbound calls.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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