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What is a stats point?
A statistics collection point (stats point) object is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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To add a stats point, select the Live stats tab and click on the Stats points button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.
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If you want to exclude certain call types from your statistics, click on the Exclusions tab and select the call types that tick the box against the type of calls you don't want to include in your stats point to include, by ticking the relevant box:.
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Follow the instructions below to exclude an a user from a stats collection point, e.g. exclude the sales manager from the sales team stats:
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
- Search the Directory to locate the user you want to exclude from your stats.
- Once you locate Select the user in the Directory, select it and click on the tab.
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- A new window will appear. Click on the tab and tick the Exclude this user from call statistics box.
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- Click on the Save button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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Deleting a stats point
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Stats point - overview video
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| Image | stats_points.png |
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| Video | stats_points_plus.mp4 |
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