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What is a stats point?
A statistics collection point (stats point) object is a mathematical "counter" that can be placed on any subject whose scope of data collection is determined by its placement in your directory structure in order to collect calls for that particular entity that match predefined parameters. The information collected by the stats points is then used to populate your display boards.hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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To add a stats point, select the tab and click on the button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the button to add the new stats point to the list.
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If you want to exclude certain call types from your statistics, click on the tab and select the call types that tick the box against the type of calls you don't want to include in your stats point to include, by ticking the relevant box:.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
- Search the Directory to locate the user you want to exclude from your stats.
- Once you locate Select the user in the Directory, select it and click on the
tab.Buttonmacro Label Properties Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user.png - A new window will appear. Click on the
tab and tick the Exclude this user from call statistics box.Tabmacro Label Telephony Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user_2.png - Click on the button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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Deleting a stats point
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Stats point - overview video
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