Quick call search

<p>This feature allows you to quickly find calls without having to run 
reports. Enter as many details as you can in order to limit the amount 
of results returned, then click the <span class="button">Search</span> button.</p>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/quick_call_search.png" alt="Quick call search" />



<p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span>
 panel as shown below. When recording is included, the speech lozenge 
will allow you to click thru and play the associated recording.</p>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_results.png" alt="Search results" />

<p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link.</p>

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If you want to search for calls to a specific number, enter that number in the search field as shown below:

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You may comma separate if you want to search for more than one number as shown below:

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You may also enter partial numbers or ‘**’ if looking for calls to numbers beginning with a particular code or number sequence as shown below:

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If you want to search for calls from a specific CLI enter that number in the search field as shown below:

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You may also use any of the combinations shown in the ‘Dialled numbers field above. If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI field.

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You can drill up and and down the directory from here:

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To select an area for reporting, click on the Image Removed alongside. To drill-down further, just click on the hyperlink. Alternatively if you are looking for a specific area or name, you can just enter the name and press the Image Removed button as shown below.

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Please note that if your access is restricted, you will need to speak to your system administrator to get access rights to other areas.

If you drill-down too far and need to go back, click on the Image Removed button on the light blue bar.

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The Quick call search panel offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can refine your search results by using the filters described below:

Call type

This filter allows you to define the type of call you want your search results to cover, e.g. incoming, outgoing, internal etc.  To include all types of call, set this to All call types.

Period

The Period search field defines the time period the results should cover. To choose a period, select it from the drop-down list.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

Dialled number

The Dialled number field allows you to filter your results by the number that was dialled. You can also specify a partial number to match all calls beginning with that number, e.g. to show all calls to London, enter  0207.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can filter your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from London, you could enter 0207.

Entity

If you want to limit the search results to a particular site, group or user, click on the

A new window will open, allowing you to navigate through the Directory in order to locate the entity whose calls the search results should include. To select an entity, click on the

If you want to search for a specific entity, you can enter its name in the search bar at the top of the window and click on the

Limit results to

This feature enables you to specify the maximum number of search results you want to retrieve. Set the limit by entering a value in the field provided, e.g. entering 50 in the Limit results to field, will return a maximum of 50 results.

The search results will show in a new panel entitled Search results, as shown below:

To close the search results and return to the Most recent calls panel, click on the Back to recent calls link, at the top-right corner of the panel.