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As with all reports produced by TIM Enterprise, each page of the report includes the following information:

  • the report's title, e.g. Busy Channels
  • the date and time that the report was generated
  • the name of the report, if applicable

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  • The graph is a quick and easy indication of your line usage, broken down into half-hour time slots. The percentage on the y-axis shows the number of lines utilised, and the x-axis shows each half-hour of the day. The bars on the graph coloured light-purple show the maximum number of busy trunks in each particular half-hour, and the overlaid dark-purple ones show the average number of busy trunks in within the same time period.
  • The table displays the actual data organised in columns for maximum and average busy lines and the total duration for each half-hour time slot. Each column is described below:
HeaderDescription
Time slotThe time of day in half-hour periods.
Total durationThe total duration of all calls made or received within the time slot shown.
Max busyThe maximum number of trunks in use during the time slot shown.
Average busyThe average number of trunks in use during the time slot shown.
Tip

All column headers are clickable, allowing you to dynamically reorder the results.

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