| Summary_list |
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| Task1 | Overview |
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| Task2 | General properties |
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| Task3 | ExclusionsFilters |
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| Task4 | Contents |
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<a id="Overview"></a> |
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| Field | Description |
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Subject
| The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. The available subjects are described in the table below: | Subject | Description |
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User | The stats will group its collated calls by user. Select this option if you want to compare call stats for a number of different users. | User group
| The stats will group its collated calls by user group. Select this option if you want to compare call stats for different groups of users. | Site | The stats will group its collated calls by site. Select this option if you want to compare the call traffic between two or more sites. | Cost centre | The stats will group its collated calls by cost centre. Select this option if you want to compare the call traffic between two or more cost centres. | Division | The stats will group its collated calls by division. Select this option if you want to compare the call traffic between two or more divisions. | PBX | The stats will group its collated calls by PBX. Select this option if you want to compare the call traffic between two or more PBXs. | Dialled number | The stats will group its collated calls by dialled number. Select this option if you want to monitor the most frequent dialled numbers. | | CLI | The stats will group its collated calls by CLI. Select this option if you want to monitor the most frequent CLI numbers. | Chargeband | The stats will group its collated calls by chargeband. Select this option if you want to identify the most frequently used chargebands. | Destination | The stats will group its collated calls by destination. Select this option if you want to identify the most frequently dialled destinations. | Half hour time slot | The stats will group its collated calls by half hour time slot. Select this option if you want to identify peak times during the day. | Account code | The stats will group its collated calls by account code. Select this option if you want to identify the most frequently used account codes. | Channel | The stats will group its collated calls by channel. Select this option if you want to compare the call traffic between two or more channels. | Channel group | The stats will group its collated calls by channel group. Select this option if you want to compare the call traffic between two or more channel groups. |
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Reset frequency
| Choose the reset frequency of the stats point, by selecting a predefined period from the drop-down list. |
Next reset
| Choose the next reset period, by entering a date and time. |
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<a id="ExclusionsFilters"></a> |
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Filters
TIM Enterprise allows you to exclude certain calls from your live stats, giving you the option to define the criteria the calls should meet in order to be excluded. To add your criteriadetermine which calls are processed by a stats collector, based on each call's properties.
You must first decide whether calls will be included or excluded if the filters you specify match. You must also choose whether a single filter match is sufficient or whether all filters must match in order to include or exclude calls.
To add individual filters, click on the
| Inlineimage |
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| URL | /download/attachments/1310815/add_button.png |
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button, as shown below:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671408/stats_collector_4.png |
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The
window will appear, allowing you to define which
calls call properties you want to
exclude be included or excluded from the stats, by
chosing choosing a call property,
an an operator and a
relevant matching value.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671408/stats_collector_5.png |
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Account code
To set up an exclusion a filter based on account codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose account code is
.
| Criteria_filter |
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| Value3 | 4518 |
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| Value1 | Account code |
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| Value2 | equals |
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Call type
To set up an exclusion a filter based on the call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude filter all types of calls, except internal calls.
| Criteria_filter |
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| Value3 | Internal |
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| Value1 | Call type |
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| Value2 | Does not equal |
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Carrier
To set up an exclusion a filter based on the carrier (tariff table) used to cost the calls, choose a carrier from the list provided and select the appropriate operator. In the example below, the stats collector will exclude filter all calls that are not routed over a
carrier.
| Criteria_filter |
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| Value3 | BT |
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| Value1 | Carrier |
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| Value2 | Does not equal |
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Channel
To set up an exclusion based on the call traffic going over your telephone linesa filter based on a specific phone line, click on the
| Inlineimage |
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| URL | /download/attachments/1310815/add_button.png |
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icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, the stats collector will
collate filter only calls going through
channel.
| Criteria_filter |
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| Value3 | T234 |
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| Value1 | Channel |
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| Value2 | Equals |
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Chargeband
To set up an exclusion a filter based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose chargeband's name contains the characters
.
| Criteria_filter |
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| Value3 | Mob |
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| Value1 | Chargeband |
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| Value2 | Contains |
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CLI
To set up an exclusion a filter based on CLI of the caller, enter the relevant CLI in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose CLI contains the digits
.
| Criteria_filter |
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| Value3 | 2652626 |
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| Value1 | CLI |
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| Value2 | Does not contain |
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Cost
To set up an exclusion a filter based on the cost of calls, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose cost is greater than
.
| Criteria_filter |
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| Value3 | 10 |
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| Value1 | Cost |
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| Value2 | Is greater than |
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Destination
To set up an exclusion a filter based on the destination of the call, enter the name of the destination in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose the destination is
.
| Criteria_filter |
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| Value3 | France |
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| Value1 | Destination |
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| Value2 | Equals |
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Dialled number
To set up an exclusion a filter based on the number that was dialled, enter the dialled number in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose dialled number begins with
.
| Criteria_filter |
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| Value3 | 074 |
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| Value1 | Dialled number |
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| Value2 | Begins with |
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Duration
To set up an exclusion a filter based on the duration of a calcall, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose duration is greater than
seconds.
| Criteria_filter |
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| Value3 | 3600 |
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| Value1 | Duration |
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| Value2 | Is greater than |
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LCR code
To set up an exclusion a filter based on a Least Cost Routing (LCR) codescode, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose LCR code ends with
.
| Criteria_filter |
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| Value3 | 680 |
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| Value1 | LCR code |
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| Value2 | Ends with |
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Response time
To set up an exclusion a filter based on response time, enter the the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose response time is less than
seconds.
| Criteria_filter |
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| Value3 | 5 |
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| Value1 | Response time |
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| Value2 | Is less than |
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Start time
To set up an exclusion a filter based on the time a call started, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls who started before
.
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If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an exclusion a filter based on calls made using these codes. To set up an exclusiona filter, enter the trunk access code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose trunk access code is
.
| Criteria_filter |
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| Value3 | 5480 |
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| Value1 | Trunk access code |
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| Value2 | Equals |
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User
To exclude filter a particular user from the stats collection point, click on the
| Inlineimage |
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| URL | /download/attachments/1310815/add_button.png |
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icon to locate the user in the Directory; select the user and choose the appropriate operator. In the example below, the stats collector will
exclude filter calls for
.
| Criteria_filter |
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| Value3 | John Smith |
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| Value1 | User |
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| Value2 | Equals |
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Weekday
To exclude filter calls for a particular day of the week from the stats collection point, choose the relevant weekday from the list provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls made on a Sunday.
| Criteria_filter |
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| Value3 | Sunday |
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| Value1 | Weekday |
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| Value2 | Equals |
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| HTML |
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<a id="Contents"></a> |
Contents
The
tab allows you to check whether call stats are being collected by TIM Enterprise and it is generally used for troubleshooting purposes.
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Click on the Refresh button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the Reset button, you can clear the statistics and reload them for the period that they cover, e.g. last week.