Avaya BCM v4.0+

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<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v4.x + CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v4.x +.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM v4.x + to output SMDR to TIM Enterprise:</p>

<ol>
	<li>Login to the BCM Element Manager.</li>
	<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button" id="list">Configuration</span> tab.</li>
	<li>Click on <span class="button" id="list">Telephony</span>.</li>
	<li>Click on <span class="button" id="list">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
	<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=200>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd">Filter Type</td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Feature Code F9</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Minimum Call Duration</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Hospitality Records</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include CLID with call type</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include Long CLID</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Use answer supervision</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Display connection character</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Suppress digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Maximum digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
</ol>

<h4>CDR User</h4>

<p>For TIM Enterprise to connect to the Avaya BCM v4.x + you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
 application, under the <span class="button">System</span> options.</p>

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 3.6:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 3.6'.</li>
	<li>Left-click on it and select <span class="button" id="list">Properties</span>.</li>
	<li>From the <span class="button" id="list">General</span> settings tab select your <span class="keyword">Avaya BCM</span> family PBX model from the list.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_1.png" alt="Avaya BCM 3.6" />
	<li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>Enter<span class="reference">Username</span> and <span class="reference">Password</span>.</li>
	<li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v3</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button" id="list">Save</span> button.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_2.png" alt="Avaya BCM 3.6" />
</ol>

These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary

Supportfiles1	Avaya BCM.TDT
Supportfiles2	Avaya BCM.TDS
Connection	Active connection
RequiredTask1	Configure the SMDR output
RequiredTask2	Configure a CDR user
RequiredTask3	Configure TIM Enterprise

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<a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Enterprise:

Log in to the BCM Element Manager.
On the Task Navigation Panel, click the Configuration tab.
Click on Telephony.
Click on Call Detail Recording.

In the Call Detail Recording panel that appears, configure the options as below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Date Format	MM/DD/YY
Header Format	Line/Station
Filter Type	All
Feature Code F9	Leave as default
Minimum Call Duration	Leave as default
Hospitality Records	Leave as default
Include DNIS Info	Enable
Include CLID with call type	Enable
Include Long CLID	Leave as default
Use answer supervision	Leave as default
Display connection character	Leave as default
Suppress digits after connect	Leave as default
Maximum digits after connect	Leave as default

HTML
<a id="Configure a CDR user"></a>

CDR User

To enable TIM Enterprise to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

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<a id="Configure TIM Enterprise"></a>

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:

Click on the Directory tab.
Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
A new window will open, displaying the general properties of your PBX object. Select Avaya BCM 4+ from the Data format list and tick the
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Label Keep a local backup of data
box, as shown below:
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Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.
In the Host field, enter the IP address of your Avaya BCM.
In the Port field, enter 4000.
In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
In the Password field, enter the password for the CDR user.
In the Connection script field, select Avaya BCM v4 from the drop-down list.
Click on the Save button to apply the changes.
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Avaya BCM v4.0+

Versions Compared

Old Version 8

New Version Current

Key

Configuring your SMDR output

CDR User

Configuring TIM Enterprise