Avaya BCM v4.0+

These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Configure a CDR user
  Configure TIM Enterprise

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Plus:

1. Log in to the BCM Element Manager.
2. On the Task Navigation Panel, click the Configuration tab.
3. Click on Telephony.

4. Click on Call Detail Recording.

5. In the Call Detail Recording panel that appears, configure the options as below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Date Format	MM/DD/YY
   Header Format	Line/Station
   Filter Type	All
   Feature Code F9	Leave as default
   Minimum Call Duration	Leave as default
   Hospitality Records	Leave as default
   Include DNIS Info	Enable
   Include CLID with call type	Enable
   Include Long CLID	Leave as default
   Use answer supervision	Leave as default
   Display connection character	Leave as default
   Suppress digits after connect	Leave as default
   Maximum digits after connect	Leave as default

CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX Enterprise:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Avaya BCM 4+ from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
5. In the Host field, enter the IP address of your Avaya BCM.
6. In the Port field, enter 4000.
7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
8. In the Password field, enter the password for the CDR user.
9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
10. Click on the Save button to apply the changes.
    
    

These instructions should assist in configuring your Avaya BCM to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Enterprise:

1. Login to the BCM Element Manager.
2. On the Task Navigation Panel, click the Configuration tab.
3. Click on Telephony.
4. Click on Call Detail Recording.
5. On the right-hand side the Call Detail Recording window will appear.
6. In the Call Detail Recording window, configure the options as below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Date Format	MM/DD/YY
Header Format	Line/Station
Filter Type	All
Feature Code F9	Leave as default
Minimum Call Duration	Leave as default
Hospitality Records	Leave as default
Include DNIS Info	Enable
Include CLID with call type	Enable
Include Long CLID	Leave as default
Use answer supervision	Leave as default
Display connection character	Leave as default
Suppress digits after connect	Leave as default
Maximum digits after connect	Leave as default

CDR User

For TIM Enterprise to connect to the Avaya BCM v4.x+ you will need to create a CDR User on it. This can be done in the BCM Elements Manager application, under the System options.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 4.0:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 4.0'.
4. Left-click on it and select Properties.
5. From the General settings tab select your Avaya BCM 4+ family PBX model from the list.

6. In the Connection tab select Establish TCP connection to PBX from the Connection method list.
7. In the Host field enter the IP Address of your Avaya BCM.
8. In the Port field enter in 4000.
9. Enter Username and Password.
10. In the IP script field select Avaya BCM v4 from the drop-down list.
11. Finally, click on the Save button.