Mitel 3100

These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a serial connection with this PBX.

Support Files

  Mitel 3100.TDT
  Mitel 3100.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

Configuring your SMDR output

Follow the steps below to configure your Mitel 3100 to output SMDR data via a serial connection:

1. Using an RS-232 cable, connect the PC running TIM Plus to the serial port of the Mitel 3100.
2. Launch the Mitel System Tool.
3. Choose Voice from the selection menu.
4. Click on the Management tab, select Call Logging.
5. Click Change to set the following parameters:
• Set the Cost per minute to 00. (This functionality is not supported in NA systems)
• Set the Minimum call duration to be recorded option to 00:00:00.
• Set the Type of calls option to All. 
• Set the Minimum page length to 1.
• Enable call logging.
6. Click Save and commit the changes.

The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select AGFEO AC-AS Series from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.
   
   

These instructions should assist in configuring your Mitel 3100 to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:

1. Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.
2. Launch the system tool.
3. Choose Voice from the selection menu.
4. Click Management, click Call Logging, and then click Change.
5. Set the following parameters:
• Set the Cost per minute to 00. This functionality is not supported in NA systems.
• Set the Minimum call duration to be recorded to 00:00:00.
• Set the Type of calls to All .This should be the default.
• Set the Minimum page length to 1.
• Enable call logging.
6. Click Save.
7. You will need to 'commit' your changes before they take effect.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Mitel 3100:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Mitel 3100'.
4. Left-click on it and select Properties.
5. From the General settings tab select Mitel 3100 from the PBX model list.

6. In the Connection tab select No connection required from the Connection method list.
7. Finally, click on the Save button.