<p>This feature allows you to quickly find calls without having to run 
reports. Enter as many details as you can in order to limit the amount 
of results returned and then click the <span class="button">Search</span> button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/quick_call_search.png" alt="Quick call search" />

<h4>Call type</h4>

<p>The default call type is set to search on <span class="keyword">All call types</span>. This means that it looks for all incoming, outgoing and lost calls. If you want to filter to search for ONLY a particular type of call, simply select your preferred option from the drop-down list:</p>

<ul>
	<li><span class="keyword">All call types:</span> Search on all calls</li>
    <li><b>Answered:</b> Search only on answered calls</li>
    <li><b>Outbound:</b> Search only on outbound calls</li>
    <li><b>Missed:</b> Search only on missed calls</li>
</ul>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_exmpl_1.png" alt="Call type" />
















<p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span>
 panel as shown below. When recording is included, the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Recording"> button will allow you to click and play the associated recording. </p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_results.png" alt="Search results" /></p>

<p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link, on the top right of the panel.</p>

<h4>Flags</h4>

<p>The flags associated with each call in the search results are graphically represented as follows:</p>
				
<ul style="list-style: none;">
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/gray_recording_button.png" alt="Listen to the recording button" />&nbsp; 
		When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Listen to the recording button" />&nbsp; 
		Click on this speech lozenge icon to listen to the recording associated to this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/score_button.png" alt="Score the call" />&nbsp;
		Click on this gray blank star icon to score this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_button.png" alt="View the score" />&nbsp;
		Click on the coloured star icon to view the score for this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_1.png" alt="Add a note button" />&nbsp;
		Click on this grey blank note icon to add a note to this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_2.png" alt="Review notes button" />&nbsp;
		Click on this coloured note icon to review notes associated with this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/gray_add_button.png" alt="No legs" />&nbsp;
		When the legs icon is grey it means that there are no legs associated with this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="See additional legs" />&nbsp;
		Click on this green legs icon to see additional legs associated with  this call.
	</li>
</ul>