<p>This feature allows you to quickly find calls without having to run
reports. Enter as many details as you can in order to limit the amount
of results returned and then click the <span class="button">Search</span> button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/quick_call_search.png" alt="Quick call search" />
<h4>Call type</h4>
<p>The default call type is set to search on <span class="keyword">All call types</span>. This means that it looks for all incoming, outgoing and lost calls. If you want to filter to search for ONLY a particular type of call, simply select your preferred option from the drop-down list:</p>
<ul>
<li><span class="keyword">All call types:</span> Search on all calls</li>
<li><b>Answered:</b> Search only on answered calls</li>
<li><b>Outbound:</b> Search only on outbound calls</li>
<li><b>Missed:</b> Search only on missed calls</li>
</ul>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_exmpl_1.png" alt="Call type" />
<h4>Period</h4>
<p>When searching for a call, you may want to define the search period. The default period on TIM Enterprise is <span class="keyword">Today</span>. To change and select a different period, simply select from the drop-down list. <p>The options available are as follows:</p>
<ul>
<li><b>Today:</b> The start date and end date is set to the current date. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
<li><b>Yesterday:</b> The start date and end date is set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</li>
<li><b>This week:</b> The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
<li><b>Last week:</b> The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</li>
<li><b>This month:</b> The start date is set to the 1<span class="exponent">st</span> day of the current month and the end date to today. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
<li><b>Last month:</b> The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January, it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</li>
<li><b>This year:</b> The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</li>
<li><b>All calls:</b> The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.</li>
<li><b>Custom:</b> Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</li>
</ul>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_exmpl_2_1.png" alt="Period" /><br/>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_exmpl_2_2.png" alt="Period" />
<p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span>
panel as shown below. When recording is included, the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Recording"> button will allow you to click and play the associated recording. </p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_results.png" alt="Search results" /></p>
<p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link, on the top right of the panel.</p>
<h4>Flags</h4>
<p>The flags associated with each call in the search results are graphically represented as follows:</p>
<ul style="list-style: none;">
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/gray_recording_button.png" alt="Listen to the recording button" />
When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Listen to the recording button" />
Click on this speech lozenge icon to listen to the recording associated to this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/score_button.png" alt="Score the call" />
Click on this gray blank star icon to score this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_button.png" alt="View the score" />
Click on the coloured star icon to view the score for this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_1.png" alt="Add a note button" />
Click on this grey blank note icon to add a note to this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/note_button_2.png" alt="Review notes button" />
Click on this coloured note icon to review notes associated with this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/gray_add_button.png" alt="No legs" />
When the legs icon is grey it means that there are no legs associated with this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="See additional legs" />
Click on this green legs icon to see additional legs associated with this call.
</li>
</ul>
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