<p>To edit a Stats Collector, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_1.png" alt="Stats Collector properties" /> <h2>General properties</h2> <p>After clicking on the <span class="button">Properties</span> of your Stats Collector, the following screen will appear:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_2.png" alt="Stats Collector properties" /> <h4>Subject</h4> <p>You will need to decide on the <span class="reference">Subject</span> for those stats points. You can select among the following options:</p> <ul> <li><span class="keyword">User: </span>Stats are accumulated based on individual user stats. This is normally used when you want to compare call stats for a number of users e.g. a Leaderboard showing which user answered the most calls, spent the longest duration on outbound calls etc. </li> <li><span class="keyword">User group: </span>Stats are accumulated based on User group. This is ofren used when you want to compare stats for groups of users e.g. how many calls are answered by the service team compared to the sales team. It may even be used to show calls stats for a number of teams across different sites e.g. all UK sales teams.</li> <li><span class="keyword">Site: </span>Stats are accumulated based on site. This is ideal when comparing call traffic across a number of sites.</li> <li><span class="keyword">Cost centre: </span>Stats are accumulated based on Cost centre. This is ideal when comparing call traffic across a number of cost centres.</li> <li><span class="keyword">Division: </span>Stats are accumulated based on Division. The divisions can be on one site or spread across multiple sites.</li> <li><span class="keyword">PBX: </span>Stats are accumulated based on individual PBX. This is ideal when comparing call traffic across a number of different PBXs. The PBX can be on one site or spread across multiple sites.</li> <li><span class="keyword">Dialled number: </span>Stats are accumulated based on dialled number.</li> <li><span class="keyword">CLI: </span>Stats are accumulated based on CLI. This is often used to recognise clients that call on a regular basis.</li> <li><span class="keyword">Chargeband: </span>Stats are accumulated based on chargeband. This allows you to clearly identify frequently used chargebands.</li> <li><span class="keyword">Destination: </span>Stats are accumulated based on destination. This allows you to easily identify destinations that are frequently dialled.</li> <li><span class="keyword">Half hour time slot: </span>Stats are accumulated based on half hour time slot. Allows you to easily identify peak times during the day.</li> <li><span class="keyword">Account code: </span>Stats are accumulated based on account code. See Account codes that are often used or those rarely used at all.</li> <li><span class="keyword">Channel: </span>Stats are accumulated based on channel. Identify how busy your channels are.</li> <li><span class="keyword">Channel group: </span>Stats are accumulated based on channel group. Often used to determine if you have enough lines or reach capacity on particular line groups.</li> </ul> <h4>Reset frequency</h4> <p>You also need to deside on the <span class="reference">Reset frequency</span>, among Minutes, Hours, Days, Weekdays, Weeks, Months.</p> <p>e.g. If the reset frequency is set to <b>Daily</b>, the counter will reset to '0' each day at the appointed time. If set to <b>Weekly</b> then the counter will automatically reset to '0' once a week at the appointed time.</p> |
NOTE: There is no limit to the number of stats points that can be added, therefore you could have one stats point refreshing Daily, another Weekly, another Monthly. |
<h4>Next reset</h4> <p>Next, add the reset time for your stats points, if you want. You can set the time, day, month and year that you want your stats point to reset. Alternatively, you can click on the <span class="button">Reset now</span>so that it immediately resets.</p> <p>.............................................................................................</p> <h2>Exclusions</h2> <p>On very busy sites or large sites where you're logging thousands of users, you may choose to excude certain calls from Stats. To do this click on the <span class="button">Exclusions</span> tab as shown below. You can choose from any combination of exclusion criteria, by clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add" /> button on the top right of the window.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_3.png" alt="Stats Collector properties" /> <p>Then select the <span class="reference">Property</span>, <span class="reference">Operator</span> and <span class="reference">Value</span> as shown in the example below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_4.png" alt="Stats Collector properties" /> |
NOTE: There is no limit to the number of the Exclusions that you can have. You may choose any combination of any of the Exclusions presented in the table below. |
<p>All the possible combinations that you can have in terms of Exclusions Criteria are explained below. You can select the <span class="reference">Property</span> first, then pick an <span class="reference">Operator</span> and finally insert the <span class="reference">Value</span>.</p>
<h4>Account code</h4>
<p>Enter a numerical value corresponding to a phone number, number range or portion of phone number. If you want to set an exclusion when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span> e.g. Set an exclusion when any call is made with an account code "55697".</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the account code entered</li>
<li><span class="keyword">Does not equal: </span>To find all calls to everything except a particular account code</li>
<li><span class="keyword">Begins with: </span>To find calls to an account code beginning with a specific series of digits</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls to account codes beginning with a specific series of digits</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the account code number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to account codes ending with a specific series of digits</li>
<li><span class="keyword">Does not end with: </span>When you want to find calls to account codes that do not end with a specific series of digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_1.png" alt="Stats point criterion example" />
<h4>Call type</h4>
<p>You can set an exclusion when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span> from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the call type entered</li>
<li><span class="keyword">Does not equal: </span>To find all call types except the particular one entered here</li>
</ul>
<p>You can select among the following call types:</p>
<ul>
<li><span class="keyword">All inbound: </span> The report will produce results based on every inbound call</li>
<li><span class="keyword">Inbound answered: </span>The report will produce results based on inbound answered calls only</li>
<li><span class="keyword">Inbound DDI only: </span>The report will produce results based on inbound DDI (direct dial) calls only</li>
<li><span class="keyword">Inbound transfer only: </span>The report will produce results based on inbound transferred calls only</li>
<li><span class="keyword">Inbound missed: </span>The report will produce results based on inbound missed calls only</li>
<li><span class="keyword">All outbound calls: </span>The report will produce results based on every outbound call</li>
<li><span class="keyword">Outbound connected only: </span>The report will produce results based on outbound connected calls only</li>
<li><span class="keyword">Outbound not connected only: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">Outbound operator assisted: </span>The report will produce results based on outbound calls that operator assisted</li>
<li><span class="keyword">Tandem: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">User mobile calls: </span>The report will produce results based on tandem calls i.e. calls coming into a switch through one line and transferred out again through another</li>
<li><span class="keyword">User SMS: </span>The report will produce results based on "user-dispatched (sent) text messages". These types of "call"
only come through if processing mobile billing data</li>
<li><span class="keyword">All internal: </span>The report will produce results based on internal calls only</li>
<li><span class="keyword">Internal answered only: </span>The report will produce results based on internal answered calls only</li>
<li><span class="keyword">Internal not answered only: </span>The report will produce results based on internal calls that were not answered</li>
<li><span class="keyword">Internal not connected only: </span>The report will produce results based on internal calls that were not actually connected</li>
<li><span class="keyword">Private wire: </span>The report will produce results based calls that went over a private wire</li>
<li><span class="keyword">Feature: </span>The report will produce results based on feature calls. A feature call is something which a user dials to obtain a specific PBX feature (such as voicemail enable/disable, group pick up, etc.) They're not really outbound calls or even internal calls, although some may be picked up as such. A feature call can vary depending on the make/model of PBX</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_2.png" alt="Stats point criterion example" />
<h4>Carrier</h4>
<p>The carrier is the tariff table used to cost the call. You can choose to
set an exclusion when calls by a particular carrier are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here e.g. all calls via BT</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value here e.g. all calls where BT is not the carrier</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_3.png" alt="Stats point criterion example" />
<h4>Channel</h4>
<p>If you want to set an exclusion when a call is routed or not routed over a particular channel, select this criterion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value of the channel entered here</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value of the channel entered here</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_1.png" alt="Stats point criterion example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the channel that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_2.png" alt="Stats point criterion example" />
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_3.png" alt="Stats point criterion example" />
<h4>Chargeband</h4>
<p>If you want to set an exclusion to advise when calls to a specific chargeband have been made use <span class="button">Chargeband</span> as your criterion. This is normally used to set exclusions for calls using expensive chargebands but can also be used to advise when calls do not use a specific chargeband.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>...........</li>
<li><span class="keyword">Does not equal to: </span>...............</li>
<li><span class="keyword">Begins with: </span>..................</li>
<li><span class="keyword">Does not begin with: </span>....................</li>
<li><span class="keyword">Contains: </span>................</li>
<li><span class="keyword">Does not contain: </span>..............</li>
<li><span class="keyword">Ends with: </span>.............</li>
<li><span class="keyword">Does not end with: </span>....................</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_5.png" alt="Stats point criterion example" />
<h4>CLI</h4>
<p>If you want to set an exclusion when a call from a particular CLI appears, you simply need to select <span class="button no_margin">CLI</span> and <span class="keyword">equals</span> and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select <span class="keyword">Begins with</span> and type "0035386" in the <span class="reference">Value</span> field. If you wanted to exclude Irish mobiles, you would simply select <span class="keyword">Does not begin with</span>.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find every call except those from that CLI</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with similar CLI numbers</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls from specific CLIs</li>
<li><span class="keyword">Contains: </span>To find call from a CLI where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call from a CLI excluding certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To exclude CLI numbers ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the CLI does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_6.png" alt="Stats point criterion example" />
<h4>Cost</h4>
<p>Exclusions can be set when pre-set cost parameters are met e.g. calls above a particular cost. For example you can set an exclusion for calls above £5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>All calls above the value entered here</li>
<li><span class="keyword">Is less than: </span>All calls below the value entered here</li>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here</li>
<li><span class="keyword">Does not equal to: </span>Calls not equal to the value here e.g. calls that were not free i.e. £0.00</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_7.png" alt="Stats point criterion example" />
|
NOTE: This exclusion does not show a currency as it can be placed at the top of the directory and set regardless of currency. Alternatively if placed within a particular country, site or department, it will only be valid at that point. |
<h4>Destination</h4>
<p>Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an exclusion was set each time a call to London or a US mobile was made. Additional exclusions could also be added e.g. a cost exclusions stating a minimum cost of $5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for this actual destination</li>
<li><span class="keyword">Does not equal to: </span>To exclude calls that don't match this destination</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with a similar spelling </li>
<li><span class="keyword">Does not begin with: </span>To find calls except those that beging with a specific location spelling</li>
<li><span class="keyword">Contains: </span>To find calls to destinations where you only have a portion of the name</li>
<li><span class="keyword">Does not contain: </span>To find a call to destinations where you want to exclude a portions of the name</li>
<li><span class="keyword">Ends with: </span>To exclude locations ending with specific letters</li>
<li><span class="keyword">Does not end with: </span>To include all calls where the location does not end with specific letters</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_8.png" alt="Stats point criterion example" />
<h4>Dialled number</h4>
<p>If you want an exclusion to be set when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">Begins with: </span>To find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">Does not begin with: </span>To exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to a specific DDI</li>
<li><span class="keyword">Does not end with: </span>Calls to everywhere except a specific number range</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_9.png" alt="Stats point criterion example" />
<h4>Duration</h4>
<p>If you want to set an exclusion when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">Is less than: </span>Allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">Equals: </span>Allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">Is not equal to: </span>Allows you to look for any call that does not match the duration entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_10.png" alt="Stats point criterion example" />
<h4>LCR code</h4>
<p>If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button">LCR</span>, pick <span class="keyword">Does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find any calls over alternative carriers</li>
<li><span class="keyword">Begins with: </span>To find calls for a partial LCR code</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls over certain carriers</li>
<li><span class="keyword">Ends with: </span>To exclude LCR codes ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the LCR code does not end with specific digits</li>
<li><span class="keyword">Contains: </span>To find a call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call on an LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_11.png" alt="Stats point criterion example" />
<h4>Response time</h4>
<p>If you are concerned about response times, you can set an exclusion to advise when response times above a pre-determined duration are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">Is less than: </span>Allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">Equals: </span>Allows you to search for calls where the response time equals that entered</li>
<li><span class="keyword">Is not equal to: </span>Allows you to search for calls where the response time differs to that entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_12.png" alt="Stats point criterion example" />
<h4>Start time</h4>
<p>If you would like to pick up any calls made after a certain time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>Filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>Filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>Filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>Filter for calls outside a particular time</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_13.png" alt="Stats point criterion example" />
<h4>Trunk access code</h4>
<p>If you want to pick up calls routed or not routed over a specific trunk access code use this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find calls using only this trunk access code</li>
<li><span class="keyword">Does not equal to: </span>To find every call that went out not using this trunk access code</li>
<li><span class="keyword">Begins with: </span>To find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">Does not begin with: </span>To find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">Contains: </span>To find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call over any trunk access code which does not certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>To find calls over any trunk access code that does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_14.png" alt="Stats point criterion example" />
<h4>User</h4>
<p>If you want to look at all calls for a particular user or calls for everyone except a particular user, user this exclusion. Note that like all exclusions, this can be used in conjunction with other criteria.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>.......................</li>
<li><span class="keyword">Does not equal to: </span>......................</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15.png" alt="Stats point criterion example" />
<h4>Weekday</h4>
<p>You may add this criterion to include or exclude certain days of the week.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>.......................</li>
<li><span class="keyword">Does not equal to: </span>......................</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_16.png" alt="Stats point criterion example" />
<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />
<h2>Contents</h2>
<p>..............................................</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" />
|