These instructions help you configure your Cisco Unified Call Manager up to V4.x to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Configuring your SMDR

The Cisco UCM stores its Call Detail Records in a MSSQL database, however, the output is not enabled by default.

To enable the CDR output, the following 'Service' parameters need to be configured on the Publisher, using the Service Parameters Configuration window:

The database that TIM Plus will connect to is called 'CDR'. Within this database there is a table called 'CallDetailRecord'. Rather than TIM Plus reading and removing data from the 'CallDetailRecord' table we highly recommend that you setup a second table which is a replication of the 'CallDetailRecord' table. This leaves the original table intact and can be used by other applications that may require it. There should be a SQL User already created with the following credentials:

To setup replication you will need to speak to your Database Administrator or your Cisco UCM maintainer. The replicated table name should be called 'calldetailrecord2'.

Please make sure that when the replication is setup that the above user has full access to the new table.

You will need to know the following information for TIM Plus to connect successfully to the Cisco UCM CDR database:

<a id="info"></a>

 

Setting up a DSN connection for TIM Plus

You will need to setup a DSN connection for TIM Plus to work with the Cisco UCM. Below you will find instructions on how to do this within Microsoft Windows:

  1. Click on Windows Start.
  2. Click on Control panel.
  3. Double click on Administrative tools icon.
  4. Double click on Data Sources (ODBC) icon.
  5. Click on the System DSN tab.
  6. Click on the Add button.
  7. Select SQL Server from the list and click Finish.
  8. In the Name field enter the following: CCM.
  9. In the Description field enter the following: TIM Plus link to CCM.
  10. In the Database name field enter the database type e.g SQL, MySQL etc.
  11. In the Server drop-down list select the Cisco UCM Publisher IP address or machine name.
  12. Click on the Next button.
  13. Click on the radio button With SQL Server authentication using a login ID and password entered by the user and click on the Next button.
  14. Click on the check box Change the default database to: and select CDR and then click on the Next button.
  15. Click on the Finish button.
  16. Click on the Test Data Source button and once you make sure the test is completed successfully, click on the OK button.
  17. Now click on the OK button.

Now you will be able to see the CCM in the System DSN list.

An example of ODBC setup is shown below:

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Cisco UCM 4.0:

  1. Browse to TIM Plus as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Click on the site configured during the setup wizard and click Propertiesor create a new site and click Properties.


<p>These instructions should assist in configuring your Cisco UCM to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd">IP
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">The Cisco UCM stores its Call Detail Records in a MS SQL database which is located on the <span class="reference">Publisher</span>.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring Cisco Unified Call Manager</h2>

<p>By default the CDRs are not written to the MS SQL Database. The following 'Service' parameters need to be enabled on the <span class="reference">Publisher</span> using the 
<span class="reference">Service Parameters</span> Configuration window:</p>

<ul>
	<li>CDR Enabled</li>
	<li>CDR Log CallsWith Zero Duration Flag</li>
	<li>Call Diagnostics Enabled</li>
</ul>

<p>The database that TIM Plus will connect to what is called 'CDR'. Within this database there is a table called 'CallDetailRecord'. Rather than TIM Plus reading and removing data from the 'CallDetailRecord' 
table we <b>highly recommend</b> that you setup a second table which is a replication of the 'CallDetailRecord' table. This leaves the original table intact and can be used by other applications that may require it. 
There should be a SQL User already created with the following credentials:</p>

<ul>
	<li><b>Username:</b> <span class="keyword">CiscoCCMCDR</span></li>
	<li><b>Password:</b> <span class="keyword">dipsy</span></li>
</ul>

<p>To setup replication you will need to speak to your Database 
Administrator or your Cisco UCM maintainer. The replicated table name 
should be called 'calldetailrecord2'.</p>
  
<p>Please make sure that when the replication is setup that the above user has full access to the new table.</p>

<p>You will need to know the following information for TIM Plus to connect successfully to the Cisco UCM CDR database:</p>

<ul>
	<li>IP/DNS of the MS SQL Database which is located on the <span class="reference">Publisher</span>.</li>
	<li>Username and Password to connect to the CDR database (you may need to speak to your maintainer about this).</li>
</ul>

<h2>Setting up a DSN connection for TIM Plus</h2>

<p>You will need to setup a DSN connection for TIM Plus to work with the Cisco UCM. Below you will find instructions on how to do this within Microsoft Windows:</p>

<ol>
	<li>Click on Windows <span class="button no_margin">Start</span>.</li>
	<li>Click on <span class="button no_margin">Control panel</span>.</li>
	<li>Double click on <span class="button no_margin">Administrative tools</span> icon.</li>
	<li>Double click on <span class="button no_margin">Data Sources (ODBC)</span> icon.</li>
	<li>Click on the <span class="button no_margin">System DSN</span> tab.</li>
	<li>Click on the <span class="button no_margin">Add</span> button.</li>
	<li>Select <span class="reference">SQL Server</span> from the list and click <span class="button no_margin">Finish</span>.</li>
	<li>In the <span class="reference">Name</span> field enter the following: <span class="keyword">CCM</span>.</li>
	<li>In the <span class="reference">Description</span> field enter the following: <span class="keyword">TIM Plus link to CCM</span>.</li>
	<li>In the <span class="reference">Database name</span> field enter the database type e.g <span class="keyword">SQL</span>, <span class="keyword">MySQL</span> etc.</li>
	<li>In the <span class="reference">Server</span> drop-down list select the Cisco UCM Publisher IP address or machine name.</li>
	<li>Click on the <span class="button no_margin">Next</span> button.</li>
	<li>Click on the radio button <span class="keyword">With SQL Server authentication using a login ID and password entered by the user</span> and click on the <span class="button no_margin">Next</span> button.</li>
	<li>Click on the check box <span class="keyword">Change the default database to:</span> and select <span class="keyword">CDR</span> and then click on the <span class="button no_margin">Next</span> button.</li>
	<li>Click on the <span class="button no_margin">Finish</span> button.</li>
	<li>Click on the <span class="button no_margin">Test Data Source</span> button and once you make sure the test is completed successfully, click on the <span class="button no_margin">OK</span> button.</li>
	<li>Now click on the <span class="button no_margin">OK</span> button.</li>
</ol>

<p>Now you will be able to see the CCM in the <span class="button">System DSN</span> list.</p>

<p>An example of ODBC setup is shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucm_1.png" alt="Cisco UCM" />

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Cisco UCM 4.0:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucm_2.png" alt="Cisco UCM" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Cisco UCM v4 DSN</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Connect to a system DSN</span> from the drop-down list.</li>
	<li>In the <span class="reference">DSN name</span> field select <span class="keyword">Cisco UCM v4 DSN</span> from the drop-down list.</li>
	<li>In the <span class="reference">Frequency</span> field enter in <span class="keyword">5</span>.</li>
	<li>In the <span class="reference">DB script</span> field select <span class="keyword">Cisco UCM v4 DSN</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>