The panel consists of three separate graphs, each of them having the information organised using different criteria, enabling you to see at-a-glance the overall performance of your entire organization.

The three graphs displayed below represent the following:

• Call volumes by call type
• Call volumes by half hour
• Call volumes by charge band

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Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call (e.g. inbound, outbound, missed etc.)

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Gray: Internal calls
• Mauve: Internal non-connected call
• Red: Abandoned DDI calls (direct Dial in)
• Pink: Tandem call

Call volume by half hour

This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at-a-glance:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Gray: Internal calls
• Mauve: Internal non-connected call
• Red: Abandoned DDI calls (direct Dial in)
• Pink: Tandem call

Call volume by charge band

This graph shows a snapshot of today's calls based on their destination. This allows you to identify at a glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc.

The colour scheme used in this graph is as follows:

• Red: Personal/Mobile calls
• Green: Local calls
• Blue: National calls
• Yellow: International calls
• Purple: Other calls