<a id="What is a stats point?"></a> |
A stats point is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.
<a id="Adding a stats point"></a> |
To add a stats point, select the tab and click on the button.
| There is no limit to the number of stats points allowed in TIM Plus. |
A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the button to add the new stats point to the list.
<a id="Configuring a stats point"></a> |
To configure or edit a stats collection point, select it from the list and click on the button at the top-right corner of the panel, as shown below:
A new window will open, allowing you to configure the properties of your stats point object. Each tab in this window will be explained below:
The tab allows to configure the general properties of your stats collection point, such as name, entity, subject or reset frequency:
Enter or edit the name of your stats collection point.
If you want your stats point to include calls from one site only, select the site from the drop-down list.
If you have selected a site and want your stats point to include only calls from one particular user group within that site, select the group from the drop-down list.
If you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list.
The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list.
Choose when to reset your stats point, by entering the date and time in the section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:
This option allows you to keep a copy of the previous stats for comparison purposes, e.g. if you want to compare today's stats with yesterday's. Select the tick-box provided to enable this feature.
In the example below, the stats point is set for all users of the team in
site, and it resets every day.
Because there is no limit on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly. |
If you want to exclude certain call types from your statistics, click on the tab and select the call types that you don't want your stats point to include, by ticking the relevant box:
The example below shows an exclusion set for and
calls.
The tab allows you to check whether call stats are being collected by TIM Plus, and it is generally used for troubleshooting purposes.
Click on the button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the button, you can clear the statistics and reload them for the period that they cover, e.g. last week.
<a id="Excluding a user from a stats point"></a> |
To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
<a id="Deleting a stats point"></a> |
To delete a stats point, select it from the list and click on the button at the top-right corner of the screen, as shown below:
A new window will open. Click on the button at the bottom-left corner of the window to remove the selected stats point.
<a id="Stats point - overview video"></a> |