The section contains a list of objects that allow you to structure your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.
These units can be placed at any hierarchical level, allowing maximum flexibility when structuring the Directory, e.g. cost centres can contain sites and sites can contain several cost centres.
| Organisation unit | Description |
|---|---|
Any group of channels or lines coming into your organisation. | |
A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division. | |
| Division | A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups. |
A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts). | |
A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes. | |
A part of your organisation that can function independently, usually a designated office branch; |
Divisions, Cost centres, Groups and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |