<a id="What are blacklisted users?"></a>
Blacklisted users are created in the system when your software license is insufficient for the number of users picked up in the Directory. The users will be blacklisted at random and they will not be logging calls.
To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Plus/Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can follow the next set of instructions to get back below your current count to begin logging all calls again.
To identify the total number of users currently logged in the system, you can run a Unused devices report for a period of time when no calls were made or received. The best option is to select a date in the future, e.g. 01-01-2020.
The report will display the total number of users picked up in the system.
If the total number of users exceeds your license count, you can contact our Sales team to purchase more licenses for your users, alternatively you can check if any of the following applies:
<a id="Setting users to not log calls"></a>
Follow the steps below to set a user to not log calls:
For the changes to take effect, you need to restart the TIM Pus service.
<a id="Merging a DDI with its extension"></a>
Follow the steps below to merge a DDI with its extension:
For the changes to take effect, you need to restart the TIM Plus service.