Given the system is built around HTML using the HTTP protocol, the user is able to entirely customise the look and feel of all HTML pages and reports.

Each report produced by the system consists of a header, body (containing the information), and a footer. Whilst the body of the report is shaped by the parameters that are passed to it, the header and footer will remain constant and can be edited using any HTML editor.

Each report has an ID number assigned to it, as follows:

Report nameID
Custom Report1
Billing Report2
Organisation Drill-Down3
Trunks Busy4
Call Geography5
Top Calls6
Incoming Response Analysis7
Frequent number
8
Target response90
Extension Usage91
Daily activity92
Account summary93
Full Call Analysis94
First and Last Calls95
Cost Summary97
Inbound Call Performance98
Business Centre Summary100

Using these ID numbers, you can customise the header and footer of any report, by amending the corresponding customheader_x.html and customfooter_x.html files (where x is the ID number of the report), located in \data folder of the main installation folder.

For example, if you want to add the company name to the heading of each telephone bill you produce, you need to locate the customheader_2.html within the \data folder.

The raw HTML for such a file may look something like the following:

 <html>
    <body>
        <div align="left">
            <table border="0" cellpadding="3" cellspacing="0" width="100%" style="font-family:Tahoma, Arial; font-size: 9pt">
                <tr>
                    <td width="66%" colspan="2">
                        <font size="6">Telephone Bill<br></font>
                        <font size="5">for<#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></font>
                    </td>
                    <td width="34%"><img src="img/company_logo.gif" align="right" width="100" height="100"></td>
                </tr>
                <tr>
                    <td width="33%"></td>
                    <td width="33%"></td>
                    <td width="34%"><p align="right">Bill enquiries 020 7265 2600</td>
                </tr>
            </table>
        </div>
 
        <table border="0" width="100%" cellspacing="0" cellpadding="4" style="font-family: Tahoma; font-size: 9pt">
            <tr>
                <td width="20%"><strong>Covering period</strong></td>
                <td width="80%"><#SSI_PARAM:fromdate><#SSI_PARAM:fromtime>&nbsp;<strong>to</strong>&nbsp;<#SSI_PARAM:todate>&nbsp;<#SSI_PARAM:totime></td>
            </tr>
            <tr>
                <td width="20%"><strong>Billing Entity</strong></td>
                <td width="80%"><#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></td>
            </tr>
        </table>

This example uses server-side includes (SSIs), explained later in the Dynamic reports section.

The example code would produce an output similar to the following:

The system constructs the final report from three different pieces of HTML - the header, the body and the footer. Whilst it is not essential for some browsers, you should comply to the HTTP specifications and include the HTML page in a pair of HTML tags. As the final report needs to be rendered in one single file, the open HTML tag must be placed in the header and the closed HTML tag in the footer of the report.