These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Enterprise:

  1. Log in to the BCM Element Manager.
  2. On the Task Navigation Panel, click the Configuration tab.
  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Date FormatMM/DD/YY
    Header FormatLine/Station
    Filter TypeAll
    Feature Code F9Leave as default
    Minimum Call DurationLeave as default
    Hospitality RecordsLeave as default
    Include DNIS InfoEnable
    Include CLID with call typeEnable
    Include Long CLIDLeave as default
    Use answer supervisionLeave as default
    Display connection characterLeave as default
    Suppress digits after connectLeave as default
    Maximum digits after connectLeave as default
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CDR User

To enable TIM Enterprise to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

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Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:

  1. Click on the Directory tab.
  2. Choose the PBX object you want to configure and click Properties.
  3. A new window will open. In the General tab, select Avaya BCM 4+ from the Data format list and tick the Keep a local backup of data box, as shown below:
  4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter 4000.
  7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
  8. In the Password field, enter the password for the CDR user.
  9. In the Connection script field, select Avaya BCM v4 from the drop-down list.
  10. Click on the Save button to apply the changes.