View Source

<p>This screen shows the most recent calls output from your telephone 
system. Calls are arranged such that the most recent are towards the top
 of the list. The most recent calls view can be customised to show the 
columns each user prefers to see. To customise, simply click on <span class="button">Headers</span> and select the columns you would like displayed.</p>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/most_recent_calls.png" alt="Most recent calls" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM enterprise. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>

NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred

<p>Here is a brief description of each columns available for display on the <span class="reference">Most recent calls</span> screen:</p>
<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=100>Fild name</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd">Date</td>
			<td class="confluenceTd">The date the call was made on.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Time</td>
			<td class="confluenceTd">The time the call began.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Source</td>
			<td class="confluenceTd">The colour of the call will identify the type of call, green for 
				incoming, blue for outgoing, red for lost and grey for internal. For all
				 outgoing or internal calls the extension number or users name will be 
				shown in the source field. For incoming calls, the source will show 
				either the generic name e.g. London, Orange,  USA etc. Where you have 
				added specific locations to numbers , these will be shown when 
				identified. e.g. J Bloggs, New York Office.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Route</td>
			<td class="confluenceTd">The information shown will be determined by the type of call, For 
				incoming calls (show in green) the CLI of the caller of the caller will 
				be shown. For incoming internal calls, either the username or extension 
				number will be shown (in grey). All outgoing calls are displayed in blue
				 with the dialled number displayed in the route field.</td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination</td>
			<td class="confluenceTd">For outgoing calls the destination that was dialled is shown. All 
				national, International and mobile numbers are shown. Where you have 
				added a more specific location name e.g. Joe Bloggs mobile, this will be
				 shown instead of the generic lacation name.
				<p>Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination.</p>
				For Incoming calls the name of the user whose extension answered the 
				call is shown. If the user has not been allocated a name, the extension 
				number is shown.
 </td>
		</tr>
		<tr>
			<td class="confluenceTd">Response</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Duration</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Cost</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">CLI</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Dialled Number</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Source name</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Source ID</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination name</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Destination ID</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Tariff</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Account code</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">LCR Digits</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Trunk access code</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Data source</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Call reference</td>
			<td class="confluenceTd"></td>
		</tr>
		<tr>
			<td class="confluenceTd">Flags</td>
			<td class="confluenceTd"></td>
		</tr>
	</tbody>
</table>


<h4>Columns displayed</h4>

<p>The columns shown in the <span class="reference">Most Recent Calls</span> list can be customised specifically for each web user. To do this, click on <span class="button">Headers</span> to display the following header selection panel:</p>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/headers.png" alt="Header selection panel" />

<p>Select the columns you want to include in the list by toggling the green
 tick symbol alongside each one. When you have finished, click the <span class="button">Save</span> button.</p>

<p>Column headers can be re-ordered by clicking and holding down a column 
header and dragging it to the new location with your mouse as shown 
below:</p>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/header_columns.png" alt="Header selection panel" />

<p>Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.</p>

<p>Editing the layout of the <span class="reference">Most Recent Calls</span> list is specific to each web user, so each one can customise it to their individual preference.</p>