These instructions describe how to connect your TIM Enterprise system to your Microsoft Teams account, so that you can analyse your Teams calls in the same way as your other phone calls.
The process to connect TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-
Add new object
window that appears, select PBX
from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window.Click on the newly-added data source object in the directory list, then choose Properties
from the pop-up menu in order to configure the connection:-
Keeping up-to-date
TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.
TIM Enterprise is limited to read-only access to your Microsoft Teams users, so changing a user's details in TIM Enterprise will not change the user in Microsoft Teams.
Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.
As with any other communications data source such as a PBX, all of your Teams calls and meetings are available across the TIM Enterprise platform, including reports and live display boards.
Available call types include inbound calls, outbound calls, internal calls and conference calls. Missed calls are also captured.
All types of Teams calls are logged, including Teams-to-Teams calls and meetings, PSTN calls (Microsoft Calling Plans) and Direct Routed calls from other networks into your Teams account.
TIM Enterprise will see calls from Teams meetings both hosted within your tenancy and for those users who connect to an external meeting. Inbound participants from other tenants will also be reported if they call into a meeting hosted locally.