These instructions describe how to connect your TIM Enterprise system to a Microsoft Teams account, allowing you to analyse your Teams calls in the same way as standard phone calls.
The process to connect TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-
Add new object
window that appears, select PBX
from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window.Click on the newly-added data source object in the directory list, then choose Properties
from the pop-up menu in order to configure the connection:-
Automatic directory synchronisation
TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.
TIM Enterprise is limited to read-only access to your Microsoft Teams users, so changing a user's details in TIM Enterprise will not change the user in Microsoft Teams.
Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.
As with any other data source - such as a PBX - all of your Teams calls and meetings are fully integrated into the TIM Enterprise platform, including in reports and live display boards.
Available call types include inbound calls, outbound calls, internal calls, conference calls and missed calls.
Calls into your Teams account from outside Teams, such as PSTN (Microsoft Calling Plans) and Direct Routed (SIP) calls are also fully captured by TIM Enterprise.
TIM Enterprise recognises calls from Teams meetings hosted both within your tenancy and those who connect to an external meeting. Inbound participants from other tenants are also reported if they call into a meeting hosted locally.