<h2>Introduction</h2>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/custom_report.png" alt="Custom report" />

<p>Many of the reports available on TIM Enterprise focus on a particular
 area. The Custom report is the most flexible report on the system and 
as the name suggests is completely customisable. You can create almost 
any conceivable report and if you want to save for future use, you 
simply save it to <span class="button">My reports</span> and allocate your own friendly name to it
 so it remains available for future use.</p>

<p>The Custom report can comprise of any number of filters and there are
 numerous options available to allow you to display the data output in 
the most appropriate way.</p>

<h2>Understanding the Results</h2>

<p>The numbers <b>'52001'</b>,<b>'52002'</b> etc. represent the Account code. The <span class="reference">Carrier</span> shows the carrier used to route the call, the <span class="reference">Charge band</span> shows the chargeband 
applied to the call and the <img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" /> shows the total number of calls to that chargeband. This is followed by the <span class="reference">Total duration</span> spent on calls to that chargeband and the <span class="reference">Total cost</span> of calls to that chargeband.</p>

<p>The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you re-arrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.</p>

<p>To view details of any filters or selection parameters used in creating this report, simply click on the <span class="link">About this report</span> on the top right of the page.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />