These instructions help you configure your Wildix to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Support files
Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:
| Wildix.TDT Wildix.TDS |
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The fastest and easiest way to set up your Wildix connection is to use the TIM Enterprise Cloud connection wizard. This will connect directly to your system and set up a Server to Server application, and Callback URL properties for you.
In the TIM Enterprise directory, you can add a Cloud Service under New object.
Select the Wildix wizard, and you will be presented with the screen below.
http://yourcompany.wildixin.com
Once the wizard has finished you are all setup to collect data from your Wildix system!
If you'd prefer to make the changes to your Wildix PBX yourself, details to assist you with this are below.
GETTING TENANT DETAILSYou will need an OpenCDR tenant to be able to get the live CDR information from the Wildix. To do this please contact our Support Team |
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Once you have your OpenCDR tenant details you will need to log into your Wildix system. Once you are logged in, you will need to head over to the Integration section, as shown below.
Here you will be able to set up the Server to Server application to get the basic CDR, and the Callback URLs to enhance the information available for reporting.
The first screen you will be presented with is the Callback URLs subsection. This will send events to our OpenCDR service. This service will allow TIM Enterprise to collect these details to enhance your call reporting.
In this section you will need to configure the Callback URL locations, so the events can be sent as below.
Callback url for 'new call' event |
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Callback url for 'call updated' event https://connect.opencdr.com/update?callernum={CALLERNUM}&callername={CALLERNAME}&callednum={USERNUM}&calledname={USERNAME}&type={CALLTYPE}&channel={CHANNEL} |
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Callback url for 'call ended' event https://connect.opencdr.com/end?callernum={CALLERNUM}&callername={CALLERNAME}&callednum={USERNUM}&calledname={USERNAME}&type={CALLTYPE}&channel={CHANNEL} |
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To be able to send these events you will need a valid Basic Authentication Login / Password for our OpenCDR services. Please contact support if you do not have these.
Once all these settings have been added don't forget to Save!
On this screen an application needs to be created to allow TIM Enterprise to collect the CDR data from the Wildix.
To create a new Server to Server application click on Add and then set the Application name as tri-line.
The PBX user needs to have writes to access the CDR system. The easiest way would be to select a user who is part of the Admin group.
Once the application is added, click on and copy the Application name, Application ID and Secret key for use during the TIM Enterprise setup.
Now that the Wildix is all setup we need to create a PBX object, and a synchronisation object, in the TIM Enterprise directory to start collecting data.
Firstly add a PBX object using New object. This will be configured later, but for now, it needs to exist for adding a Directory Sync. Add one using the New object and then select the properties context menu on it.
The details entered here will allow TIM Enterprise to collect a list of users from your Wildix PBX and autopopulate TIM Enterprise with these details. By default, this user synchronisation will happen once a day.
Once you edit the sync object properties you will be presented with the screen below.