<p>To edit a Stats Collector, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p> <img class="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_1.png" alt="Stats Collector properties" /> <h2>General properties</h2> <p>After clicking on the <span class="button">Properties</span> of your Stats Collector, the following screen will appear:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_2.png" alt="Stats Collector properties" /> <p>You will need to decide on the <span class="reference">Subject</span> for those stats points e.g. User, User Group, Site, Dialled number etc.</p> <p>You also need to deside on the <span class="reference">Reset frequency</span, e.g. Hours, Days, Weeks. Note that there is no limit to the number of stats points that can be added, therefore you could have one stats point refreshing Daily, another Weekly, another Monthly.</p> <p>Next, add the reset time for your stats points.</p> <h2>Exclusions</h2> <p>On very busy sites or large sites where you're logging thousands of users, you may choose to excude certain calls from Stats. To do this click on the <span class="button">Exclusions</span> tab as shown below. You can choose from any combination of exclusion criteria, by clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add" /> button on the top right of the window.</p> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_3.png" alt="Stats Collector properties" /> <p>Then select the <span class="reference">Property</span>, <span class="reference">Operator</span> and <span class="reference">Value</span> as shown in the example below:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_4.png" alt="Stats Collector properties" /> |
NOTE: There is no limit to the number of the Exclusions that you can have. You may choose any combination of any of the Exclusions presented in the table below. |
<p>The table below explains all the possible combinations that you can have in terms of Exclusions Criteria. You can select the <span class="reference">Property</span> first, then pick an <span class="reference">Operator</span> and finally insert the <span class="reference">Value</span>.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=128>Property</th>
<th class="confluenceTh" width=670>Operator</th>
<th class="confluenceTh" width=280>Value</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Account code</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><b>begins with: </b>to find calls to a particular location e.g. 00 for International</li>
<li><b>does not begin with: </b>to exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><b>ends with: </b>when you want to find calls to a specific DDI</li>
<li><b>does not end with: </b>calls to everywhere except a specific number range</li>
<li><b>contains: </b>to find a call where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Enter a numerical value corresponding to a phone number, number range or portion of phone number.</td>
<td class="confluenceTd"> If you want to raise an alarm when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span>.
e.g. Trigger an alarm when any call is made with an account code '55697'.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Call Type</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to exclude calls that don't match</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd"> You can trigger an alarm when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span>
from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Carrier</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>calls equal to the value entered here</li>
<li><b>does not equal: </b>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to trigger an alarm when a call goes out or does not go out on a particular carrier, select <span class="keyword">equals</span> or <span class="keyword">does not equal</span>
from the <span class="reference">Operator</span> list and choose the carrier from the drop down list in the <span class="reference">Value</span> field.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Channel</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>calls equal to the value entered here</li>
<li><b>does not equal: </b>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to trigger an alarm when a call is routed or not routed over a particular channel, selct this Alarm.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Chargeband</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b></li>
<li><b>does not equal: </b></li>
<li><b>begins with: </b></li>
<li><b>does not begin with: </b></li>
<li><b>ends with: </b></li>
<li><b>does not end with: </b></li>
<li><b>contains: </b></li>
<li><b>does not contain: </b></li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to trigger an alarm to advise when calls to a specific chargeband have been made use <span class="button no_margin">Chargeband</span> as your criteria. This is normally used to
set Alarm for calls susing expensive chargebands but can also be used to advise when calls do not use a specific chargeband.</td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to find every call except those from that CLI</li>
<li><b>begins with: </b>to find calls that begin with similar CLI numbers</li>
<li><b>does not begin with: </b>to exclude calls from specific CLI's</li>
<li><b>ends with: </b>exclude CLI numbers ending with specific digits</li>
<li><b>does not end with: </b>where the CLI does not end with specific digits</li>
<li><b>contains: </b>to find call from a CLI where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call from a CLI excluding certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to trigger an alarm when a call from a particular CLI appears, you simply need to select <span class="button no_margin">CLI</span> and <span class="keyword">equals</span>
and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select <span class="keyword">begins with</span> and type '0035386' in the
<span class="reference">Value</span> field. If you wanted to exclude Irish mobiles, you would simply select <span class="keyword">does not begin with</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>greater than: </b>all calls above the value entered here</li>
<li><b>less than: </b>all calls below the value entered here</li>
<li><b>equals: </b>calls equal to the value entered here</li>
<li><b>does not equal: </b>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">
Alarms can be triggered when pre-set cost parameters are met e.g. calls above a particular cost. For example you can trigger an alarm for calls above £5.00.
<div class="panelMacro"><table class="noteMacro" style="margin-top: 6px; margin-bottom: 0px;"><colgroup><col width="24"><col></colgroup><tbody>
<tr><td valign="top"><img width="16" height="16" border="0" align="absmiddle" alt="" src="/images/icons/emoticons /warning.png">
</td><td><p><strong>NOTE:</strong> The alarm does not show a currency as it can be placed at the top of the directory and trigerred
regardless of currency. Alternatively if placed within a particular country, site or department, it will only trigger at that point.</p></td></tr></tbody></table>
</div>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to exclude calls that don't match</li>
<li><b>begins with: </b>to find calls for a partial LCR code</li>
<li><b>does not begin with: </b>to exclude calls over certain carriers</li>
<li><b>ends with: </b>exclude LCR codes ending with specific digits</li>
<li><b>does not end with: </b>where the LCR code does not end with specific digits</li>
<li><b>contains: </b>to find call on an LCR where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an alarm was triggered each time
a call to London or a US mobile was made. Additional filters could also be added e.g. a cost filter stating a minimum cost of $5.00</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled number</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><b>begins with: </b>to find calls to a particular location e.g. 00 for International</li>
<li><b>does not begin with: </b>to exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><b>ends with: </b>when you want to find calls to a specific DDI</li>
<li><b>does not end with: </b>calls to everywhere except a specific number range</li>
<li><b>contains: </b>to find a call where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want an alarm to be trigerred when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>is greater than: </b>allows you to look for calls longer than the duration entered</li>
<li><b>is less than: </b>allows you to look for calls shorter than the duration entered</li>
<li><b>equals: </b>allows you to look for calls equal to the duration shown</li>
<li><b>does not equal: </b>allows you to look for any call that does not match the duration entered</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to trigger an alarm when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this Alarm</td>
</tr>
<tr>
<td class="confluenceTd"><b>LCR code</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find only exact matches</li>
<li><b>does not equal: </b>to find any calls over alternative carriers</li>
<li><b>begins with: </b>to find calls for a partial LCR code</li>
<li><b>does not begin with: </b>to exclude calls over certain carriers</li>
<li><b>ends with: </b>exclude LCR codes ending with specific digits</li>
<li><b>does not end with: </b>where the LCR code does not end with specific digits</li>
<li><b>contains: </b>to find call on an LCR where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button no_margin">LCR</span>, pick
<span class="keyword">does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Response time</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>is greater than: </b>allows to to search for calls where the response time is longer than the number of seconds entered</li>
<li><b>is less than: </b>allows you to search for calls where the response time is below the number of seconds entered</li>
<li><b>equals: </b>allows you to search for call where the response time equals that entered</li>
<li><b>does not equal: </b>allows to to search for calls where the response time differs to that entered</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you are concerned about response times, you can trigger an alert to advise when response time above a pre-determined duration are made.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Start time</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>is greater than: </b>filter for calls that started after this time e.g. after 18:00</li>
<li><b>is less than: </b>filter for calls that started before this time e.g. before 07:00</li>
<li><b>equals: </b>filter for calls that started at exactly this time</li>
<li><b>does not equal: </b>filter for calls outside a particular time</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you would like to pick up any calls made after a certan time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time
is after 20:00:00 or start time is before 07:00:00.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk Access code</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b>to find calls using only this trunk access code</li>
<li><b>does not equal: </b>to find every call that went out not using this trunk access code</li>
<li><b>begins with: </b>to find calls that went out over a trunk access code that began with these digits</li>
<li><b>does not begin with: </b>to find calls that went out over any trunk access code excuding those that began with the digits entered</li>
<li><b>ends with: </b>find calls over any trunk access code ending with specific digits</li>
<li><b>does not end with: </b>find calls over any trunk access code that does not end with specific digits</li>
<li><b>contains: </b>to find calls over any trunk access code where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to pick up calls routed or not routed over a specific trunk access code use this Alarm.</td>
</tr>
<tr>
<td class="confluenceTd"><b>User</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b></li>
<li><b>does not equal: </b></li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">If you want to look at all calls for a particular user or calls for everyone except a particular user, user this alarm. Note that like all Alarms, this can be used in conjunction
with other Alarm filters.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Weekday</b></td>
<td class="confluenceTd">
<ul class="table_naked">
<li><b>equals: </b></li>
<li><b>does not equal: </b></li>
</ul>
</td>
<td class="confluenceTd">Alarm</td>
<td class="confluenceTd">You may add an Alarm filter to include or exclude certain days of the week.</td>
</tr>
</tbody>
</table>
<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />
<h2>Contents</h2>
<p></p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" /> |