<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_scoring.png" alt="Call scoring" />

<p>TIM Plus allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of questions with the
following answers:</p>
<p>Yes/No</p>
<p>A range </p>
<p>Multiple choice</p>
</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>The results of the call scoring report will vary depending on the type of questions used to create your scorecards.</p>

<p><b>Yes/No</b> answers will be shown as two bars with a % allocated against the Yes/No answers.</p>

<p><b>Range answers</b> will show the Minimum and Maximum scores as well as the average score.</p>

<p><b>Multiple choice</b> scores will show the % allocated to each answer</p>

<p>All scores will show the total number of scores the report is based on so you can put the answer into context.  </p>

<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" />