<p>Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. All options are not available on all reports, therefore only the options that can be used with the report selected will be shown.</p> <p>For example, the screenshots below show the differences between the options available on the <span class="reference">Frequent numbers</span> report on the left and <span class="reference">Unused devices</span> report on the right.</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/different_options.png" alt="Options" /> <p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p> <p><b>NOTE: </b> You can select multiple options for any report.</p> <p>An explanation of all the report options available can be seen below:</p> <h4>Exclude transfers</h4> <p>Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>When this option is selected, all transferred calls are excluded in the results.</li> <li><span class="keyword">No: </span>When this option is selected, transferred calls are included as standard.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Exclude weekends</h4> <p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>When this option is selected, weekends calls are normally excluded from the report.</li> <li><span class="keyword">No: </span>Select this option to include weekend calls from reports.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Call frequency</h4> <p>The call frequency option allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least '6' times. To do this you would enter the number '6' as an Option in Call frequency as shown below: </p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_frequency.png" alt="Call frequency" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Rank data by</h4> <p>You can select the criteria by which you want to order the results from the list as shown in the example below. NOTE: The criteria will change depending on the actual report being run.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/rank_data_1.png" alt="Rank data by" /> <p>The options available in the example above are as follows:</p> <ul> <li><span class="keyword">Number of calls: </span>Order results based on number of calls.</li> <li><span class="keyword">Cost: </span>Order results based on cost of calls..</li> <li><span class="keyword">Dialled number: </span>Order results based on dialled number.</li> <li><span class="keyword">Duration: </span>Order results based on call duration.</li> <li><span class="keyword">Location: </span>Order results based on call location.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Thresholds</h4> <p>When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds. The default setting is 5,10, & 15 seconds. This will show the response times for calls answered within 5, 10 and 15 seconds, as well as those that took longer than 15 seconds. You can change the filters to anything you want. To simplify the report, you may add a single filter as shown in the example below. This example allows you to report on calls answered in less than 10 seconds and those that took longer. </p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/thresholds.png" alt="Thresholds" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Group results by</h4> <p>When running something like a Frequent numbers report, you may want to order the results depending on whether you were more interested in the number dialled or the CLI of the incoming call. To choose which option you would prefer, simply select from the drop- down list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/group_results_frequent_numbers.png" alt="Group results by" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Dialled number: </span>The actual number dialled.</li> <li><span class="keyword">CLI: </span>The caller line id (CLI) or the incoming caller.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Hide unused</h4> <p>This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_unused.png" alt="Hide unused" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Hide contacts</h4> <p>This allows you to show the number only and not any associated contact name that you may have attached to the number. To hide contacts, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p></p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Hide charges</h4> <p>This option allows the user to hide any charges that have been applied so they do not show on the report. To hide charges, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p></p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_charges.png" alt="Hide charges" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Show unconnected</h4> <p>You may choose to show unconnected calls in your results. <i>This is based on the assumption that the PBX connected reports on non-connected calls</i>. To show unconnected calls, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below. To hide unconnected calls, select <span class="keyword">No</span> </p></p></p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_unconnected.png" alt="Scored only" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Show account code</h4> <p>You may choose to show or hide account codes in your results. In some instances, where account codes are used for billing purposes they may be hidden on reports for security reasons. To show account codes, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below. To hide account codes, select <span class="keyword">No</span> </p></p></p>.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_account_code.png" alt="Show account code" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Show "Do not log"</h4> <p>..........................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/do_not_log.png" alt="Show Do not log" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Sort results by</h4> <p>When running any report, you may want to order the results to suit the report purpose. You can select the criteria by which you want to order the results. The criteria will vary depending on the report being run. The list below shows an example of some of the options available:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_busy_channels.png" alt="Sort results by" /> <ul class="content"> <li><span class="keyword">Time slot: </span>Each day is broken into 1/2 hour or 1 hour time slots depending on the report being run. </li> <li><span class="keyword">Max busy: </span>The max busy (entity to be determined by report) </li> <li><span class="keyword">Average busy: </span>The average busy (entity to be determined by report) </li> <li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Sort order</h4> <p>Decide if you would like the results displayed in ascending or descending order.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Ascending: </span>Orders results starting with the lowest e.g. a-z or 1-10</li> <li><span class="keyword">Descending: </span>Orders results starting with the highest e.g. z-a or 20-1</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Ignore missed</h4> <p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" /> <p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Audio only</h4> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Notes only</h4> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Scored only</h4> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Summary only</h4> <p>When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select this option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/summary_only.png" alt="Summary only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Include internal</h4> <p>................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/include_internal.png" alt="Include internal" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h4>Callback interval</h4> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/callback_interval.png" alt="Callback interval" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h2>Added Options</h2> <p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" /> <h2>Delete an Option</h2> <p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |