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These instructions help you configure your Avaya Meridian Option Series to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Enterprise establishes a serial connection with this PBX.

Support Files
  Avaya Meridian.TDT
  Avaya Meridian.TDS
Required Tasks
  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

Configuring your SMDR

By default, the SMDR output in the Avaya Meridian Option Series is disabled. You need to speak to your system maintainer to have this enabled for incoming, outgoing and internal calls. Additionally, CLI, DNIS, response time and abandoned calls should be enabled for incoming calls.

You need to configure one of the  TTY ports on the Meridian to output SMDR information and connect a serial cable between this port and the PC running NetPBX.

Using the following commands, configure each option as shown below:

1. Enable CDR (command: LD 21)


2. Port Setup (command: LD 22)


3. CDR Format (commands: LD 22; LD 17)


CDR output port values:


Baud = 1200;

Data bits = 8;

Parity = None;

Stop bits = 1;

Flow control = DTR/RTS

Use CDR format #511 (Meridian / SL1-X11) or #526 (CS 1000 Rel 4+ / Meridian 1).

Installing NetPBX

The Meridian sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.
  2. Click on the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select Avaya Meridian from the Data format list and tick the Keep a local backup of data box, as shown below:
  4. Click on the Connection tab and select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings.



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