Options

<p>An explanation of all the report options available can be seen below:</p>

<h4>Exclude transfers</h4>

<p>Select this option if you would like to exclude transferred calls when running a report. For example, if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" />

<h4>Exclude weekends</h4>

<p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" />

<h4>Call frequency</h4>

<p>The call frequency option allows you to determine how often a number must be called before appearing in the report. For example, when running
a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least 6 times. To do this you would enter the 
number "6" as an option in Call frequency as shown below:
</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_frequency.png" alt="Call frequency" />

<h4>Rank data by</h4>

<p>You can select the criteria by which you want to order the results from the list as shown in the example below.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/rank_data_1.png" alt="Rank data by" />

<p>The options available in the example above are as follows:</p>

<ul>
	<li><span class="keyword">Number of calls: </span>Order results based on number of calls</li>
	<li><span class="keyword">Cost: </span>Order results based on cost of calls</li>
	<li><span class="keyword">Dialled number: </span>Order results based on dialled number</li>
	<li><span class="keyword">Duration: </span>Order results based on call duration</li>
	<li><span class="keyword">Location: </span>Order results based on call location</li>
</ul>