UCM CDRs were being sent but have now stopped

WARNING! DO NOT delete the Call Accounting and Billing server, as this will remove any CDRs that have not been sent.

Instead, you must restart the CDR Services on the Publisher node. To do this, login to the Cisco Unified Serviceability screen, located in the drop down list.

From the menu, select Tools ? Control Center ? Network Services.

You should now see a list of all the services, find the section CDR Services.

You should now restart the services in the following order:

1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
2. Cisco CDR Repository Manager
3. Cisco CDR Agent
4. Cisco CAR Scheduler (if sending CMRs)

CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.

Instead you must restart the CDR Services on the Publisher node. To do this, login to the Cisco Unified Serviceability screen, located in the drop down list.

From the menu, select Tools ? Control Center ? Network Services.

You should now see a list of all the services, find the section CDR Services.

You should now restart the services in the following order:

1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
2. Cisco CDR Repository Manager
3. Cisco CDR Agent
4. Cisco CAR Scheduler (if sending CMRs)

CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.