Avaya BCM v4.x+

These instructions should assist in configuring your Avaya BCM to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Enterprise:

1. Login to the BCM Element Manager.
2. On the Task Navigation Panel, click the Configuration tab.
3. Click on Telephony.
4. Click on Call Detail Recording.
5. On the right-hand side the Call Detail Recording window will appear.
6. In the Call Detail Recording window, configure the options as below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Date Format	MM/DD/YY
Header Format	Line/Station
Filter Type	All
Feature Code F9	Leave as default
Minimum Call Duration	Leave as default
Hospitality Records	Leave as default
Include DNIS Info	Enable
Include CLID with call type	Enable
Include Long CLID	Leave as default
Use answer supervision	Leave as default
Display connection character	Leave as default
Suppress digits after connect	Leave as default
Maximum digits after connect	Leave as default

CDR User

For TIM Enterprise to connect to the Avaya BCM v4.x+ you will need to create a CDR User on it. This can be done in the BCM Elements Manager application, under the System options.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 4.0:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 4.0'.
4. Left-click on it and select Properties.
5. From the General settings tab select your Avaya BCM 4+ family PBX model from the list.

6. In the Connection tab select Establish TCP connection to PBX from the Connection method list.
7. In the Host field enter the IP Address of your Avaya BCM.
8. In the Port field enter in 4000.
9. Enter Username and Password.
10. In the IP script field select Avaya BCM v4 from the drop-down list.
11. Finally, click on the Save button.