Avaya BCM v4.0+

These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Configure a CDR user
  Configure TIM Enterprise

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Plus:

1. Log in to the BCM Element Manager.
2. On the Task Navigation Panel, click the Configuration tab.
3. Click on Telephony.

4. Click on Call Detail Recording.

5. In the Call Detail Recording panel that appears, configure the options as below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Date Format	MM/DD/YY
   Header Format	Line/Station
   Filter Type	All
   Feature Code F9	Leave as default
   Minimum Call Duration	Leave as default
   Hospitality Records	Leave as default
   Include DNIS Info	Enable
   Include CLID with call type	Enable
   Include Long CLID	Leave as default
   Use answer supervision	Leave as default
   Display connection character	Leave as default
   Suppress digits after connect	Leave as default
   Maximum digits after connect	Leave as default

CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX Enterprise:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Avaya BCM 4+ from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
5. In the Host field, enter the IP address of your Avaya BCM.
6. In the Port field, enter 4000.
7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
8. In the Password field, enter the password for the CDR user.
9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
10. Click on the Save button to apply the changes.