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What is a cost centre?
The Cost Centre object is normally used to represent parts of your organisation to which specific rates apply. The cost centre can contain other organisation units, such as sites or groups, or it can be part of a larger group or division.
 | Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
Adding a cost centre
To add a cost centre to the system, drill-down to the Directory level where you want to add the group, and click on the New object tab, as shown below:
In the new window that opens, select the Cost Centre object from the Organisation unit list, enter a relevant name and click on the button, as shown below:
| There is no limit to the number of cost centres you can add to the Directory. |
Configuring a cost centre
To configure a cost centre, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the general properties of the cost centre group, such as name, email address, ID etc, as shown below:
Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |
What is a Cost Centre?
If your organisation has cost centres, select this organisational unit and place it in the Directory in a position that replicates your actual organisational structure. For example, if you classify Admin as a Cost Centre, simply create a Cost Centre called "Admin" and place all divisions, groups, department and extensions underneath.
 | NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure. |
Adding a Cost Centre
To add a Cost Centre to the Directory, simply select form the Organisation unit list and give it a name that represents its function e.g. "IT" as shown below. Then click to put it in to your Directory.
There are no limits to the amount of Cost Centres you can add. As there is no limit to the depth of the hierarchy within TIM Enterprise, you may add Cost Centres within Cost Centres. You simply select Cost Centre, give it a name and add it.
Your Cost Centre will appear in the Directory as follows:
