Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

Option	Description
Exclude transfers	Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.
Call frequency	Call frequency allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least 30 times. To do this you would enter the number 30 as an Option in Call frequency
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