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Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. All options are not available on all reports, therefore only the options that can be used with the report selected will be shown.

For example, the screenshots below show the differences between the options available on the Frequent numbers report on the left and Unused devices report on the right.

Options

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

NOTE: You can select multiple options for any report.

An explanation of all the report options available can be seen below:

Exclude transfers

Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.

Exclude transfers

As shown above, you have the following two options:

  • Yes: When this option is selected, all transferred calls are excluded in the results.
  • No: When this option is selected, transferred calls are included as standard.

Once your option is selected, press the Add button to add it to the report.

Exclude weekends

This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select Yes as your option.

Exclude weekends

As shown above, you have the following two options:

  • Yes: When this option is selected, weekends calls are normally excluded from the report.
  • No: Select this option to include weekend calls from reports.

Once your option is selected, press the Add button to add it to the report.

Call frequency

The call frequency option allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least '6' times. To do this you would enter the number '6' as an Option in Call frequency as shown below:

Call frequency

Once your option is selected, press the Add button to add it to the report.

Rank data by

You can select the criteria by which you want to order the results from the list as shown in the example below. NOTE: The criteria will change depending on the actual report being run.

Rank data by

The options available in the example above are as follows:

  • Number of calls: Order results based on number of calls.
  • Cost: Order results based on cost of calls..
  • Dialled number: Order results based on dialled number.
  • Duration: Order results based on call duration.
  • Location: Order results based on call location.

Once your option is selected, press the Add button to add it to the report.

Thresholds

When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds. The default setting is 5,10, & 15 seconds. This will show the response times for calls answered within 5, 10 and 15 seconds, as well as those that took longer than 15 seconds. You can change the filters to anything you want. To simplify the report, you may add a single filter as shown in the example below. This example allows you to report on calls answered in less than 10 seconds and those that took longer.

Thresholds

Once your option is selected, press the Add button to add it to the report.

Group results by

When running something like a Frequent numbers report, you may want to order the results depending on whether you were more interested in the number dialled or the CLI of the incoming call. To choose which option you would prefer, simply select from the drop- down list as shown below:

Group results by

As shown above, you have the following two options:

  • Dialled number: The actual number dialled.
  • CLI: The caller line id (CLI) or the incoming caller.

Once your option is selected, press the Add button to add it to the report.

Hide unused

This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select Yes, as shown below:

Hide unused

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Hide contacts

This allows you to show the number only and not any associated contact name that you may have attached to the number.

Hide contacts

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Hide charges

.............................................................................................................................

Hide charges

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Show unconnected

.............................................................................................................................

Scored only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Show account code

.............................................................................................................................

Show account code

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Show unconnected

.............................................................................................................................

Scored only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Show "Do not log"

..........................................................................................................

Show Do not log

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Sort results by

When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:

Sort results by
  • Time slot: ...............................
  • Max busy: ..................................
  • Average busy: ....................................................
  • Total duration: Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.

Once your option is selected, press the Add button to add it to the report.

Sort order

Decide if you would like the results displayed in ascending or descending order.

Sort order

As shown above, you have the following two options:

  • Ascending: ............
  • Descending: ............

Once your option is selected, press the Add button to add it to the report.

Ignore missed

You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a Missed calls report.

Ignore missed

As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.

Once your option is selected, press the Add button to add it to the report.

Audio only

.............................................................................................................................

Audio only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Notes only

.............................................................................................................................

Notes only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Scored only

.............................................................................................................................

Scored only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Summary only

When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select this option.

Summary only

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Include internal

................................................................................................................

Include internal

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Callback interval

.............................................................................................................................

Callback interval

As shown above, you have the following two options:

  • Yes: ............
  • No: ............

Once your option is selected, press the Add button to add it to the report.

Added Options

Once your options are added, they will appear under the Options section, as shown below:

Added Options

Delete an Option

In order to delete an option, just select it with your mouse and click on the button above it, as shown below:

Delete Options
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